At drwtru, customer satisfaction is always our top priority.
Before leaving the library. The warehouse management team will be responsible for ensuring the quality inspection before delivery, and the quality of our products is guaranteed. So you just need to check the size carefully before buying. Please refer to the size on the product detail page
If you are not satisfied with the items you received, you can easily arrange an exchange or refund for you within the order processing time. We are here to help you! If you have any questions about your order, please feel free to contact us by email or phone!
30-day return warranty
Customers can contact us within 30 days after receiving the goods. If the item you received is defective or damaged, the size is wrong or the product is wrong, please contact [email protected] immediately.
Describe the problem in detail, including the reason for the return and your order number. For defective, incorrect or undescribed items, please send us a clear picture or video of the problem.
1. drwtru's responsibilities:
If our company is responsible for this issue, we will allow it to be returned to our warehouse for a refund or exchange.
After receiving the goods, we will refund the original product price and shipping cost in full, or resend the replacement product for free at our expense. This solution is only provided if drwtru is responsible for shipping the wrong item/size.
2. Customer Responsibility
Incorrect order (item size)
If the customer ordered an incorrect size or product, we can also allow returns. In this case, the customer will be responsible for the two-way (to and from our warehouse) transportation costs. If the customer chooses to refund, we will refund the original product price. All and any transportation costs are non-refundable.
If the customer decides that the item is no longer needed or just wants to replace the item, they can report to us within 30 days after receiving the product to partially refund the product cost.
Your satisfaction is our top priority!
If you are not satisfied with the order, please contact us within 30 days after receiving the product to request a return. Our customer service team will provide you with our return address. All return shipping costs are at the customer's own expense.
Other notes about the warranty
All returns must first be approved by our customer service team. Items returned without communication will not be accepted.
All returned items must be in a brand new condition, unused/unused, unwashed, with all original labels and their original packaging.
If the customer requests a refund, we will refund the original product cost after receiving the returned product. The transportation cost of all returned items and the original transportation cost are non-refundable.
"The following items cannot be returned or exchanged: underwear, swimwear, beauty products, luck bags, masks and protective gear or discounted items. Items with non-returnable marks and free gifts cannot be returned."
Compensation time range
For returned items or items to be exchanged, we will process the solution within 3-6 working days after receiving your item.
After this time, the refund time is as follows:
Paypal account refund: up to 48 hours
Credit card refund: within 7-14 working days
Please contact [email protected] for more help. We will do our best to help you and reply to all emails within 24 hours.